Returns & Exchanges
At Palouse Brand, we stand behind the quality of our farm-grown grains and legumes; if you are not completely satisfied with your purchase, we offer a 30-day satisfaction guarantee. Due to the food-based nature of our products, we strive to resolve every issue with either a replacement or a full refund to ensure your pantry remains stocked with the best.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your grains or legumes.
Provide Verification
Attach a photo of the product packaging and the lot code found on the back of the bag to help our farm team track quality control.
Evaluation
Our team will review your request within 2 business days to determine if a return shipment is necessary or if a direct refund is more appropriate.
Resolution
Once approved, we will issue a refund to your original payment method or ship out a fresh replacement bag at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing